Appointments
Booking an appointment with Perfections means you agree to our terms and conditions.
Booking & deposits
Appointments can be booked online or by calling the salon. A deposit is required for online bookings and is deducted from your final treatment bill.
Cancellations
Your deposit will be fully refunded when you cancel with at least 48 hours' notice. Cancellations made with less than 48 hours' notice will incur a charge of 100% of the treatment cost.
Cancellations must be made by phone or through our online booking system. Please don't cancel by text, email or social media message.
Late arrival
If you arrive more than 10 minutes late, we may need to reschedule your appointment. If we are able to carry out the treatment within the remaining appointment time, the treatment may be shortened, but the full treatment price will still apply.
No-shows
If you don't attend your appointment, 100% of the treatment cost will be charged.
Consultations & treatment suitability
A digital consultation form is required for all treatments at Perfections. You may be asked to update your information regularly, and it's important that you tell us about any changes to your health, medication or recent procedures.
Some treatments may not be suitable depending on your individual circumstances. If we determine during your consultation that a treatment isn't suitable, your deposit will be refunded and we'll do our best to recommend an appropriate alternative.
Patch tests
Some treatments require a patch test before your appointment.
A patch test must be carried out at Perfections at least 48 hours before the relevant treatment. If you haven't had a treatment with us within the last six months, you may need to have another patch test.
If a required patch test hasn't been completed, your treatment may not be able to go ahead and our cancellation policy may apply.
Pregnancy & medical conditions
Some treatments aren't suitable during pregnancy or with certain medical conditions.
If you're pregnant, taking medication, have recently had an operation or have any concerns about whether a treatment is suitable for you, please contact us before booking. Your therapist will be able to advise you.
Prices
Treatment prices may change without notice. Perfections reserves the right to change or amend treatments and treatment courses where necessary.
Products, refunds & exchanges
Products may be returned provided they are unused, unopened, sealed and in their original condition.
We cannot accept returns for products that have been used, damaged or are no longer in their original condition. This does not affect your statutory rights.
Aftercare
For the best possible results, please follow the aftercare advice provided by your therapist following your treatment.
If you're unhappy with your treatment or have any concerns, please contact the salon within 24 hours so we can discuss this with you and help resolve the issue.
Salon etiquette
We want Perfections to remain a calm and relaxing environment for everyone.
Mobile phones
Please keep phones on silent or low volume during your visit.
Children
We don't encourage children to accompany you into the salon, as we want to maintain a calm environment and the salon isn't designed as a safe or stimulating space for children.
Pets
Unfortunately, pets aren't permitted in the salon because they may disturb treatments or cause issues for clients with allergies.
Parking
Please allow enough time to park before your appointment. Little Common Car Park, next to Tesco Express, is nearby, with additional on-street parking available around the village.